Refund policy

Return Policy

· Meru Divines is committed to ensuring full customer satisfaction with respect to the products available on our website, security & customer assistance. However, if you are not happy with the product, you can choose to return the order.

· NOTE: In case of international orders, we do not currently accept any returns or exchange of our products, except for those cases where a defective product has been delivered. You shall return the defective product unused and in the same condition as you received it, in its original packaging, along with the invoice for a refund. You are required to report the defect within 12 Hours of receipt of the product either by calling us on 7039552555 or writing to us on info@merudivines.com For the refund on the returned defective product please check the section on Refund below.

· In the unlikely event that the order delivered is in damaged condition, or otherwise, you can return the product unused and in the same condition as you received it, in its original packaging, along with the invoice and get the refund. Our courier partner will collect the order from the address provided by you and will get it back to us.

Return Charges:

· Domestic Order: Our courier partner will collect the order from provided address (within India). Customer need not pay any shipping charges to return the product.

· How to Initiate the Refund Process?

1. Customers should contact Meru Divines customer support on 7039552555 or write to info@merudivines.com within 12 Hours from the receipt of product. 2. Customers should not return the product before receiving a confirmation mail from us about the same. 3. All the products must be returned in their original condition, unaltered and unused. 4. Provide the invoice/guarantee card into the package for return process. Without the above, returns will not be processed. 5. In case of jewellery product, our team will call the customer for confirmation on the serial/barcode number of the product. Return process for jewellery products cannot be initiated without confirmation of the same.

NOTE: We shall not entertain any request after 12 Hours from the receipt of the product.